Shipping policy
Effective Date: 16 December 2025
At LUNORI, we are committed to providing an exceptional shopping experience for our UK customers, including clear and straightforward shipping policies. We offer free shipping on all orders within the United Kingdom.
Shipping Locations
This shipping policy applies to orders shipped within the United Kingdom.
Delivery Times
- Order Cutoff Time: 6:00 PM (GMT) — orders placed after this time will be processed the next business day.
- Order Handling Time: 1–2 business days (Monday to Friday).
- Transit Time: 7–15 business days (Monday to Friday).
- Estimated Delivery Time: 8–17 business days (Monday to Friday).
Carrier Services
We partner with the following reliable carriers for deliveries within the United Kingdom:
- Royal Mail (Tracked services)
- Evri
- DPD
- UPS
Shipping Costs
Free Shipping: All orders within the United Kingdom qualify for free shipping, with no minimum order requirement.
Delivery Issues
If you experience any issues with your delivery, such as delays or lost packages, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.
Tracking Your Order
Once your order has been shipped, you will receive an email notification containing a tracking number.
You can monitor your package’s journey here: Track your order.
Questions?
Visit our FAQs or contact our customer service here: Contact page.
Contact Information
Business Name: LUNORI
Address: 1st Floor, 415 High St, London, E15 4QZ, United Kingdom
Email: support@lunori-design.com
Phone: +447474711422
Contact: https://lunori-design.com/pages/contact
Customer Service Hours
Monday to Friday: 9:00 AM – 6:00 PM(GMT)
We do our best to reply to your email within 1–2 business days.