Refund policy

30-Day Easy Returns

At LUNORI, we want you to love your purchase. If, for any reason, you’re not satisfied, we offer an easy return process.

Return Policy Overview

Return Window: You have 30 days from the day you receive your order to return items.

Condition: Items must be unused, in their original condition, and returned with the original packaging.

Easy Returns: Returning items to us is easy and our client support team will assist you.

Return Costs

For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.

For Customer Remorse (Change of Mind): The actual cost of return delivery will be charged to the customer.

You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable.

How to Return an Item

Contact Us: Email our team at support@lunori-design.com with your order number and reason for the return.

Get Return Instructions: We’ll email you a return authorization and step-by-step instructions.

Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.

Print the Shipping Label: For defective/incorrect items, we’ll provide a prepaid return label. For change-of-mind returns, we’ll share the return address and instructions; you’ll cover the return postage.

Send it Back: Drop your package off at the nearest shipping carrier location.

Refund Process

Inspection: Once we receive your return, we’ll inspect the item to ensure it meets our return criteria.

Refund: After inspection, your refund will be processed. It usually takes up to 7 business days for funds to appear on your original payment method (your bank or provider may take additional time to post the credit).

Exchanges

Want to swap for a different size, color, or product? No problem! Reach out to us, and we’ll help you exchange your item quickly and easily.

Non-Returnable Items

For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked on the product page or at checkout.

For More Information

Questions? Visit our FAQs or contact our customer service team here: Contact page.

Contact Information

Business Name: LUNORI

Address: 1st Floor, 415 High St, London, E15 4QZ, United Kingdom

Email: support@lunori-design.com

Phone: +447474711422

Contact: https://lunori-design.com/pages/contact

Customer Service: Monday to Friday: 9:00 AM – 6:00 PM(GMT)

Response Time: We do our best to reply to your email within 1–2 business days.