You can find the most up-to-date information about our delivery times in our Shipping Policy. Many of our lights are not always in stock and can only be pre-ordered. On the product page of your chosen item, you’ll find a clearly visible green notice above the “Add to cart” button indicating the expected delivery time.

Our order confirmations are sent automatically. If you haven’t received an email, please first check the spam folder of your email account.

If there’s no confirmation there either, make sure that you completed the order correctly.

If a payment was made but you still haven’t received an order confirmation, it’s possible that a wrong email address was entered during checkout. In that case, please contact us with your name and address so we can check the order.

As soon as your order has been shipped, you’ll receive a shipping confirmation by email that includes a tracking number. By clicking on this tracking number, you can view the shipment tracking directly.

95% of our parcels are delivered within the delivery time stated for your order. If there are still delays, they may be due to factors outside of our control, such as issues with the shipping provider, delays in production, or other unforeseen circumstances.

If a part of your light is defective or has been damaged during shipping, please fill out this [form] within 14 days of delivery and select the reason indicating that your light arrived damaged.

We will then immediately arrange for a replacement light to be sent to you.

To request a return, please fill out our [returns form]. There you’ll receive all further instructions for sending the item back.

Please note that items which are not registered via this form cannot be assigned and therefore cannot be refunded.

If we accidentally sent the wrong item, please fill out this [form] within 14 days of delivery and specify that you received the wrong product.

We will then immediately arrange for the correct item to be delivered.

Since our logistics are fully automated, cancellation is often not possible once the item has already been packed. However, if you haven’t yet received a shipping confirmation, please contact us immediately. We will do our best to change or cancel your order in time.