Contact

Here are our estimated delivery times:

• Handling time: 1–2 business days
• Transit time: 7–15 business days
• Estimated delivery time: 8–17 business days

For more details, please refer to our Shipping Policy.

Yes, we offer free delivery on all orders within the United Kingdom. For more information, please check our Shipping Policy.

We accept the following payment methods:

• American Express
• Apple Pay
• Diners Club
• Discover
• Google Pay
• JCB
• MasterCard
• Visa

For more details, please refer to our Billing Terms and Conditions.

Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your
original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.

Yes, we provide a 3-year extended warranty on all purchases. For more information, please refer to our Return Policy.

Our order confirmations are sent automatically. If you haven’t received an email, please first check the spam folder of your email account.

If there’s no confirmation there either, make sure that you completed the order correctly.

If a payment was made but you still haven’t received an order confirmation, it’s possible that a wrong email address was entered during checkout. In that case, please contact us with your name and address so we can check the order.

You can reach our customer support team through the Contact Us page or by emailing us at support@lunori-design.com.

No, we currently ship exclusively within the United Kingdom.

We are an online-only store, which allows us to offer the best prices and a wide selection of products.

Yes, we accept bulk orders. Please contact our customer support team for details.

For detailed information about product exchanges, please refer to our Return Policy.

You can track your order through the Track Order page on our website.

95% of our parcels are delivered within the delivery time stated for your order. If there are still delays, they may be due to factors outside of our control, such as issues with the shipping provider, delays in production, or other unforeseen circumstances.

If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days.
For more information, see our Return Policy.

We have a simple and hassle-free return process. For complete details, please visit our Return Policy page.

If we accidentally sent the wrong item, please fill out this contact form within 30 days of delivery and specify that you received the wrong product.

We will then immediately arrange for the correct item to be delivered.

Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.